Happy Employees make for Happy Customers – and Great Translation Services

Last week, the team here at Teneo won the 2017 Tinypulse Employee Recognition Award in the category of Professional Consulting Services. 

First, let me explain what this is all about. Tinypulse makes a software tool that sends a pulse survey to each of our employees once a week. It asks them questions like “How happy are you at work?” or “How likely are you to be working here five years from now?”. The answers are anonymous and everyone has the opportunity to offer a solution to anything they potentially see as a problem. This is huge because not only I have a feel for the happiness levels at work but I am not in the dark trying to come up with solutions to problems I might not even know existed.

An important part of this process is also sending “Cheers” to coworkers. A Cheer is a message we can send to each other to tell a coworker “job well done” or to simply say “thank you”. Recognizing someone’s efforts, singing their praises and expressing gratitude to them is the glue that keeps the team together. And racking up the highest number of Cheers per capita is exactly why our team won this Award.

So how exactly do happy employees make for happy customers and great service? That is, actually, pretty simple. It may seem the world we live in is the world of playing with words as long as it takes until we find the perfect translation solution for a document. Or the world of happily venturing out to meet our clients and their foreign partners for a leisurely afternoon interpreting session over a cup of tea. Instead, the world sometimes comes tumbling down on our heads in a crumpled mess of impossible deadlines, ever-changing requirements, and stress.

But we are a team of highly-skilled professionals who are passionate about their work – and about language. We are in this business to create lasting connections and valuable opportunities for personal and business growth – for ourselves and our customers. We are founded on trust, excellence, and gratitude. Most of all, we believe that the FAMILY of our employees and customers is the true soul of our brand. So we lift each other up, we show gratitude every day, and we also have fun while we are at it. And every day, we pass this on to our customers and the countless linguists who work with us as well. With every phone call, every email, and every project we touch. This is the foundation for great work.

I look at this team of talented, highly-skilled, warm people and I feel nothing but pride and gratitude. You see, they could be working anywhere. Instead, they choose to apply their unique talents and interests here, at Teneo. I am excited about their success. I am excited about our success and about what comes next.

Read more about the award in our press release.