The OPI service provides 24/7 access to professional interpreters in a wide range of languages. All communications are HIPAA-compliant, ensuring confidentiality and privacy for interactions involving sensitive information.

Customers can choose from our available subscription plans. You can upgrade or downgrade your plan as your needs change, and prorated billing will apply if changes are made mid-billing cycle.

Payment is charged on a recurring monthly basis to the credit card on file. You must maintain a valid credit card to avoid service interruptions. If you upgrade or downgrade your subscription mid-cycle, a prorated billing adjustment will apply immediately.

All communications are confidential and adhere to the highest standards of privacy, including HIPAA compliance. We do not disclose any personal or sensitive information unless required by law.

No, there is no minimum usage requirement for our OPI services. You can use the service as much or as little as needed within your subscription plan.

While we make every effort to ensure 24/7 service availability, occasional interruptions may occur. In such cases, our liability is limited to the value of one month's subscription fee. We do not assume responsibility for any consequential damages or losses.

You can cancel your subscription by emailing interpret@tlctranslation.com. To avoid charges for the next billing cycle, make sure to submit your cancellation request before the 25th of the month. The cancellation will take effect at the start of the next billing cycle.

No, refunds are not provided for paid services. However, prorated credits for any unused time can be applied if you upgrade to a higher subscription plan.