Interpreters play a vital role in facilitating communication between individuals who speak different languages.
In healthcare settings and the legal system, interpreters can be particularly important in ensuring that all parties involved fully understand the information being communicated.
Healthcare
Interpreters help bridge the language barrier between healthcare providers and patients who may speak different languages. The interpreter’s role is to accurately convey medical information and facilitate communication between the healthcare provider and the patient. This is critical in ensuring that the patient fully understands their diagnosis, treatment options, and any potential risks or side effects of medical procedures.
At Teneo Linguistics Company (TLC), healthcare interpreters are vetted through a certified quality process. This ensures they have the knowledge of languages and cultural sensitivity, and the ability to express thoughts clearly and concisely. And all TLC medical interpreters comply with HIPAA.
In addition, interpreters play a significant role in ensuring that patients feel heard and understood by their healthcare providers. In many cases, patients who do not speak the same language as their doctor may feel embarrassed or intimidated by their inability to communicate effectively. An interpreter can help to alleviate these concerns and provide a sense of reassurance to the patient that their concerns are being heard and addressed.
When possible, TLC offers on-site interpreting services at the location of a patient’s choosing. These services not only include routine medical appointments but also specialty care like speech therapy, high-risk pregnancy, and urology appointments.
Legal
Interpreters also play an important role in the legal system. In legal settings, interpreters may be necessary to facilitate communication between defendants, witnesses, and legal professionals who may not speak the same language. In criminal cases, for example, an interpreter may be used to ensure that a defendant fully understands their legal rights and the charges against them.
TLC utilizes a secure customer platform for file exchange and ordering interpreting services and has a multi-step quality control process in place.
In addition, interpreters play a big role in ensuring that individuals who are not fluent in the language used in legal proceedings are able to effectively participate in the proceedings. This is particularly important in cases where individuals may face serious legal consequences, such as deportation, due to their lack of understanding of legal processes and procedures.
Interpreters are essential in ensuring that individuals can fully understand critical information and participate effectively in important proceedings. They must adhere to strict ethical standards and should be valued and respected for the important work they do.
TLC offers a variety of professional services from in-person to over-the-phone, on-demand interpreting, and video remote interpreting. The on-demand platform TLC uses is perfect for medical offices/hospitals, school districts, government offices, community outreach, hotlines, appointments, and more.
Learn more about how TLC can support the healthcare and legal industries with interpreting services by visiting www.tlctranslation.com.
In this digital age, many organizations are looking for quick solutions. Teneo Linguistics Company recognizes this and over the years has perfected its on-demand interpreting services.
Professional interpreting is a much-needed component of communication in today’s global marketplace. Whether a community event, a medical appointment, or a business interview, quick and professional interpreting services through TLC’s online system can be utilized by any company.
The platform allows customers to log in and schedule an interpreter for a face-to-face interpreting assignment or request immediate services over the telephone or via video.
Here’s a look at the benefits of each type of interpreting through the online portal:
• Video Remote Interpreting – The interpreting is done over a computer, tablet, or phone. This type of interpreting service is commonly used in the healthcare and corporate industries. It is beneficial in emergency situations due to its immediacy in connecting with an interpreter. VRI is typically more economical and ensures effective communication with the face-to-face factor.
• Over-the-Phone Interpreting (OPI) – Another budget-friendly interpreting service that allows an organization to preschedule an interpreter through a telephone call. Since most people have their cell phones readily available, this is another option to connect to a professional interpreter quickly.
The platform also collects and records data any time it’s used. This gives an entity more flexibility and fast resources as they control their own customized page.
TLC management provides every new customer with a demonstration of the platform, complete with a PowerPoint, and answers questions along the way. While the platform streamlines the interpreting process, customers are never left to fend for themselves. Clients always have direct access to TLC employees.
This modern, cloud-based system enables us to deliver high-value and lower-cost service.
And while this platform is a great option for many customers, TLC also offers on-site interpreting as well. There are two types of on-site interpreting:
• Simultaneous Interpreting – The interpreter listens and renders the message in the target language simultaneously as the speaker is speaking. Simultaneous interpreting is suitable for conferences and/or large meetings. TLC also provides the needed specialized interpreting equipment.
• Consecutive Interpreting – The interpreter speaks after the source-language speaker has stopped speaking. This is suitable for business meetings, press conferences, educational settings, and small groups.
Learn more about TLC’s professional interpreting services by visiting www.tlctranslation.com.
The current coronavirus (COVID-19) outbreak is affecting individuals, communities, businesses, medical facilities, and organizations all over the world in severe and significant ways.
The practice of social distancing as a means of limiting public exposure to the virus, has countless businesses and organizations scrambling to adapt to the precautions, calling for people to avoid mass gatherings. Many organizations are setting up employees to work remotely and quickly trying to assess how the outbreak will affect their processes in various capacities.
Organizations and individuals that rely on interpreting services for medical appointments, business meetings, interviews, consultations, and other activities, must find safer alternatives to in-person interpreting as a social distancing precaution.
Over the Phone Interpreting (OPI)
Over the phone interpreting services (OPI) are a great alternative to in-person interpreting. OPI technology provides vetted, high-quality interpreting professionals quickly, securely, and safely through easy-to-use interpreting platforms. OPI technology has advanced significantly in recent years and offers many benefits to organizations.
Easy & Secure Accessibility
You can request interpreting through most OPI platforms via phone, tablet, or computer – and most are fully compatible with Android and Apple devices.
The platform allows the user to conveniently connect to live interpreting professionals on-demand or to schedule services in advance. State-of-the-art OPI platforms use strong, secure connections to ensure a smooth call, every time.
Many OPI platforms offer video remote interpreting services (VRI), allowing video calls with interpreting professionals. This option is great for virtual conferences, webinars, and specific languages like American Sign Language (ASL).
Also, OPI services are typically more cost-effective than in-person interpreting. Most OPI platforms charge by the minute – which means no fees for mileage and no cancelation fees.
Specialty Domains
New OPI platforms allow you to request interpreting professionals that specialize in a specific domain. This feature ensures you access an interpreter with the qualifications and background needed for your call.
Domains include, but are not limited to:
Business
Corporate
Customer Service
Education
Emergency Services
Events
Federal Government
Financial Services
Legal
Local Government
Medical
Medical (non-certified)
Non-profit
Personal
Social Services
Sports
Travel/Hospitality
Stay Safe, Use OPI Services
During this critical time, social distancing is an incredibly vital practice to ensure yourself and others’ safety. Choosing to use OPI services for your interpreting needs promotes social distancing. OPI interpreters work remotely, and the services operate through a device like a phone or a laptop.
If your organization depends on professional interpreting services, make the safe choice, and use over-the-phone interpreting services as an alternative to in-person interpreting.
