Industry Spotlight: Breaking down language barriers in life sciences

The life sciences industry is at the forefront of innovation, driving advancements in healthcare, pharmaceuticals, and biotechnology.

However, amid the global nature of research, clinical trials, and regulatory processes, language barriers have become a significant obstacle.

Let’s explore the challenges faced by the life sciences sector in the realm of language and how hiring a professional language services provider, like Teneo Linguistics Company (TLC), can effectively eliminate these obstacles, fostering seamless communication and propelling business growth.

Challenges in the Life Sciences Industry

Global Collaboration

Problem: Life sciences companies often collaborate on an international scale, engaging with researchers, clinicians, and regulatory bodies from diverse linguistic backgrounds.

Solution: TLC offers professional translation and interpreting services, ensuring that all stakeholders can communicate effectively, and facilitate smooth collaborations and knowledge exchanges.

Regulatory Compliance

Problem: The life sciences industry is subject to stringent regulatory requirements. Accurate translation of documents such as clinical trial protocols, patient information, and regulatory submissions is crucial for compliance.

Solution: With over 15 years of experience working with the life sciences industry, TLC ensures precise translations, helping companies navigate regulatory landscapes and reducing the risk of errors that could lead to costly setbacks.

Patient-Centric Communication

Problem: Communicating with patients in their native languages is essential for informed consent, adherence to treatment protocols, and overall patient satisfaction.

Solution: TLC tailors patient communication materials to diverse linguistic and cultural contexts, fostering trust and understanding between healthcare providers, researchers, and patients.

Scientific Publications

Problem: Publishing research findings in reputable journals requires accurate and culturally appropriate language usage.

Solution: TLC ensures that scientific manuscripts are not only translated accurately but also maintain the integrity and clarity of the original research, enhancing the global dissemination of scientific knowledge.

Multilingual Training Programs

Problem: Training programs for professionals involved in the life sciences industry need to be accessible to a diverse workforce.

Solution: TLC will adapt training materials, ensuring that employees worldwide receive consistent and comprehensible information, promoting skill development and compliance with industry standards.

Benefits of Professional Language Services

Accuracy and Precision

Professional language services guarantee accurate translations, reducing the risk of misunderstandings, errors, and potential legal or regulatory complications.

Time and Cost Efficiency

By outsourcing language services, life sciences companies can focus on their core competencies, saving time and resources while ensuring high-quality linguistic support.

Cultural Sensitivity

Language professionals with expertise in the life sciences industry understand the importance of cultural nuances, ensuring that translated materials are culturally sensitive and appropriate for the target audience.

Enhanced Reputation

Clear and accurate communication, facilitated by professional language services, contributes to a positive reputation within the industry and among stakeholders.

In the highly regulated and globally interconnected life sciences industry, overcoming language barriers is crucial for success.

As the industry continues to evolve, embracing professional language services is not just a strategic choice but a necessity for those aiming to thrive in the dynamic landscape of life sciences.

Get a quote today on your language project from TLC by visiting www.tlctranslation.com.

The vital role of interpreters in healthcare, legal settings

Interpreters play a vital role in facilitating communication between individuals who speak different languages.  

In healthcare settings and the legal system, interpreters can be particularly important in ensuring that all parties involved fully understand the information being communicated. 

Healthcare 

Interpreters help bridge the language barrier between healthcare providers and patients who may speak different languages. The interpreter’s role is to accurately convey medical information and facilitate communication between the healthcare provider and the patient. This is critical in ensuring that the patient fully understands their diagnosis, treatment options, and any potential risks or side effects of medical procedures. 

At Teneo Linguistics Company (TLC), healthcare interpreters are vetted through a certified quality process. This ensures they have the knowledge of languages and cultural sensitivity, and the ability to express thoughts clearly and concisely. And all TLC medical interpreters comply with HIPAA. 

In addition, interpreters play a significant role in ensuring that patients feel heard and understood by their healthcare providers. In many cases, patients who do not speak the same language as their doctor may feel embarrassed or intimidated by their inability to communicate effectively. An interpreter can help to alleviate these concerns and provide a sense of reassurance to the patient that their concerns are being heard and addressed. 

When possible, TLC offers on-site interpreting services at the location of a patient’s choosing. These services not only include routine medical appointments but also specialty care like speech therapy, high-risk pregnancy, and urology appointments. 

Legal 

Interpreters also play an important role in the legal system. In legal settings, interpreters may be necessary to facilitate communication between defendants, witnesses, and legal professionals who may not speak the same language. In criminal cases, for example, an interpreter may be used to ensure that a defendant fully understands their legal rights and the charges against them.  

TLC utilizes a secure customer platform for file exchange and ordering interpreting services and has a multi-step quality control process in place. 

In addition, interpreters play a big role in ensuring that individuals who are not fluent in the language used in legal proceedings are able to effectively participate in the proceedings. This is particularly important in cases where individuals may face serious legal consequences, such as deportation, due to their lack of understanding of legal processes and procedures. 

Interpreters are essential in ensuring that individuals can fully understand critical information and participate effectively in important proceedings. They must adhere to strict ethical standards and should be valued and respected for the important work they do. 

TLC offers a variety of professional services from in-person to over-the-phone, on-demand interpreting, and video remote interpreting. The on-demand platform TLC uses is perfect for medical offices/hospitals, school districts, government offices, community outreach, hotlines, appointments, and more. 

Learn more about how TLC can support the healthcare and legal industries with interpreting services by visiting www.tlctranslation.com

Industries that benefit from professional language services

Having a language services provider (LSP) should always be a part of any company’s plan when it comes to growth. But how do you determine whether your business should hire an LSP? Here is a closer look at some industries that benefit from professional language services.  

• Manufacturing  

The manufacturing industry has a diverse workforce and communication is key in managing a manufacturing workforce. Miscommunication within the industry leads to inefficiency — the inability to collaborate effectively and a decline in productivity.

Translation services help employees understand the inner workings of the company, product specifications, and the quality aspects that need to be addressed strictly while manufacturing a product because the information is in their native language.  

• Healthcare  

Limited English proficient patients who used interpreting services received more inpatient services and office visits. One of the most valuable reasons for healthcare translation services is to provide a way for physicians to effectively communicate with their patients.

In order to deliver the best care possible, doctors cannot be hindered by language barriers. Teneo Linguistics Company utilizes an online platform for on-demand interpreting services to assist in the patient/medical provider relationship.  

• Marketing/Digital Marketing  

Professional translation is important for marketing agencies/departments because it ensures the original message is as intact as possible in another language. It enables businesses to clearly communicate their message to people from different cultures.

In addition, having a solid multilingual/international search engine optimization (SEO) is beneficial for any company’s website.  

• Legal   

Whether you are a lawyer or an individual seeking legal services, hiring an LSP is essential in guaranteeing high-quality and accurate results. Some examples of legal translation and interpreting services TLC provides include contractual documentation, expert witness testimony, patent translation, certified translation, interpreting for depositions and meetings, and audio and video transcription. TLC also has its own website dedicated to personal document translation, which covers a variety of licenses and certificates for individuals.   

• Training/Education  

Translating training and educational content, like manuals and handbooks, is an ideal way to communicate with employees to maximize comprehension. This makes the learning process more accessible and effective for everyone.  The TLC team bridges any gaps in understanding and creates and adapts world-class learning solutions.  

There are many other industries and departments within companies that benefit from hiring a professional language services provider like TLC. This includes government agencies, software development companies, life sciences, retail and e-commerce companies, banking and finance firms, tourism and travel agencies, and the art and entertainment industry.  

TLC provides professional language services the way they should be: Easy, affordable, and tailored to a business’s needs. TLC not only determines a company’s specific requirements but also employs a system for continuous improvement of quality assurance.  

To learn more about how TLC can support your company’s language needs, visit www.tlctranslation.com.   

5 Ways to Improve Patient Care with Over the Phone Interpreter Services

As a healthcare professional, what’s your top priority?

Of course, it’s to provide the best care possible to all your patients.

That should include patients Limited English Proficiency (LEP), right?

And as you know, clear communication between you and your LEP patients is critical in building the best care plan possible.

How do you ensure effortless communication?

US law requires healthcare facilities to offer qualified interpreters to LEP patients, but it can be time-consuming to schedule in-person interpreters for every single appointment.

Plus, it is nearly impossible to schedule an interpreter for last-minute appointments or emergencies.

Moreover, in this time of social distancing, scheduling in-person interpreter services can be risky.

Fortunately, there’s a solution that makes it easy to access qualified medical interpreters on-demand, and without risk:
O
ver the Phone Interpreting (OPI).

OPI services give you on-demand access to vetted, qualified interpreters in seconds, improving patient care one call at a time.

Here’s how.

1. Provide Better Access to Care

Your patients come to you for a reason: to receive quality care and guidance from you, their chosen healthcare provider.

They trust you to listen to their medical concerns, answer their questions thoroughly, and to provide an effective treatment plan.

With a professional foreign language interpreter on the line, you both can be confident that your messages transmit seamlessly because over the phone interpreters are experienced, vetted, and specialize in medical terminology.

Best of all… nothing gets lost in translation.

It’s simple. If LEP patients can communicate with you, they will have access to better care—your care.

2. Increase Patient Trust

Patients trust you with their lives, their care, and their wellbeing.

Using OPI services allows you to easily connect with LEP patients on a personal level while building trust and rapport.

Talking through a language professional naturally puts both you and your LEP patients at ease because communication is effortless.

With substantial language support, LEP patients are more likely to continue receiving care from you and more likely to recommend friends and family to your practice.

3. Better Communication, Better Treatment

Clear communication with your patients will always result in better treatment.

Without it, your patient cannot inform you of their symptoms, which could lead to a misdiagnosis, health complications, or a possible lawsuit against your organization for not providing adequate language support.

Unfortunately, many patients and healthcare providers think using bilingual persons to interpret during appointments (like family members or bilingual medical personnel) is adequate for communication.

Let’s get one thing straight. Bilingual isn’t enough.

Why? Because professional interpreters are language experts, and bilingual persons are not. It’s that simple.

Take the tragic story of 18-year-old Willie Ramirez, for example.

Willie’s family took him to an emergency room in south Florida after he suddenly fell into a comatose state.

With no family members proficient in English, they brought in a bilingual family friend to help communicate with medical staff about Willie’s condition.

Unfortunately, the friend misinterpreted the Spanish word “intoxicado” (feeling sick from ingesting something) to “intoxicated” in English.

The incorrect translation led to the medical staff wrongfully diagnosing and treating Willie for a drug overdose, instead of the intracerebellar hemorrhage he was actually experiencing.

Willie developed quadriplegia because the medical staff didn’t treat the hemorrhage quickly enough, and he and his family successfully sued the hospital for $71 million.

Don’t take the risk. Use OPI services, so nothing gets lost in translation.

4. HIPAA Compliant

OPI platforms, websites, and portals are HIPAA compliant, and all medical interpreters are HIPAA trained.

All information entered into the OPI platform, and all communication through the over the phone interpreter stays confidential and secure.

And you can breathe easy knowing you and your patient’s information are protected—a win-win.

5. Cost Effective & Easy

OPI platforms take just minutes for initial set up and are easily accessible through a phone, tablet, or computer.

You pay only for the minutes used, with no minimum fees, making it significantly more cost effective than in-person interpreting.

With OPI services, you’ll spend less money and less time scheduling interpreting services – all while improving your patients’ care with ample language support.

Offer OPI services and show LEP patients you care.

They’ll thank you for it.

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