Frequently Asked Questions
for ordering translation of
personal use & official documents online
What are “personal use & official documents”?
Here are examples of personal use and official documents accepted through our online translation ordering:
Letters of Intent
School Degree / Certificate
What if my document(s) are NOT for personal use?
If you are requesting translation on behalf of a business, government entity, education organization, legal firm, medical facility, or other organization: request a free quote.
What languages do you translate?
At TLC, we translate over 150+ languages. We only list the most common languages through the online ordering portal:
How long does it take to translate my document(s)?
Turnaround time depends on a number of factors including:
Source & Target Language
Number of Pages (a page is considered 250 words)
Corrections on Spelling or Missing Information
Once a team member reviews your document(s), they will be in touch to confirm delivery date. If you request a “Rush” translation, it may be ready as soon as the next business day but will always be subject to confirmation by the project manager.
Who translates my document(s)?
We work with vetted, qualified, and capable language professionals from all around the world. Our project managers work diligently with our language professionals to ensure quality delivery every time.
We select, monitor, and measure the performance of all our language professionals for the continued success of our customer’s translations.
Why are you asking me for spelling of names and locations?
The clarity of text and visibility of the letters or numbers on your document(s) might be difficult to read or slightly illegible.
Also, when working with languages utilizing non-Latin scripts, we transliterate names and locations.
There might be multiple correct ways of spelling someone’s name or location, however, we want to use the one that is already present in your other documents, such as a passport.
Please utilize the “Names & Locations in the Document(s)” field on the order page to help us ensure that everything is correct.
Do you offer Certified Translation?
Yes! We offer the options of including a digital Certificate of Accurate Translation for a $20 fee, or a Notarized Certificate for $25.
Why would I need Certified Translation?
Most governing bodies require a Certified Translation of official documents.
Authenticates a qualified, vetted translator worked on your documents.
Certified Translation is a legal record, and we will testify to its accuracy in court, if necessary.
Will USCIS accept my translated document(s)?
All the documents we produce are accepted by U.S. federal or state agencies – including USCIS.
How is my information kept secure?
During the process of transmission and handling of documents we use standard security certificates, protocols, and secure systems (similar to online banking).
How much is translation?
The price per page (250 words or less) depends on the language combination. The price will automatically adjust to the language combination you select. Here are per page prices of some of our language categories:
Spanish: $24.95 per page
European: $34.95 per page
Asian/Middle Eastern: $29.95 per page
Nordic: $44.95 per page
Are there other ways I can request a quote?
What are my delivery options?
Delivery options for your translated document(s) are listed below and clearly specified on the order page:
Emailed Digital Copy
Pick Up a Hard Copy at Our Office (during business hours)
Emailed Digital Copy + Pick Up Hard Copy
Mailed Hard Copy by USPS Priority Mail: 2-3 business days ($10)
Mailed Hard Copy by FedEx Priority Overnight Within Continental U.S. ($50)
How do I request corrections?
We strive for 100% customer satisfaction. If we need to correct an issue in your translated document, please email the project manager who handled your order with details on the corrections you need.
Or, feel free to call us or come by the office during business hours. We will complete the corrections as soon as possible with no extra charge.
Can I request a refund on my order?
All sales are final, but we will work with you to ensure the translation meets your needs.
What payment methods do you accept?
We accept all major credit cards and PayPal for online orders. You are required to pay at checkout when you have completed the order details.